Privacy policy

Last updated: 14 November 2026.

This policy explains which personal data we process through the Web Studio SM website, for what purposes, and what rights you have, in accordance with the Law on Personal Data Protection of the Republic of Serbia.

1. Data controller

The data controller is Momir Tijanić, a natural person trading as Web Studio SM. Web Studio SM is the name under which the services are provided and is not a separate legal entity.

Contact: info@webstudiosm.com, +381 64 519 05 62, Sremska Mitrovica, Serbia.

2. What data we process

Depending on how you use the website and contact us, we may process:

data you enter in the contact form: full name, email, phone number if provided, the service you are interested in and your message;
data you send us directly by email, phone or WhatsApp;
technical data the server records for the operation and security of the website, such as IP address, time of access, and browser and device information.

3. Purpose and legal basis of processing

We use the data:

to reply to your enquiry and prepare a quote — to take steps at your request before a possible contract;
to agree on and provide the service — to perform the contract;
to comply with legal obligations, where they apply;
to keep the website secure and working properly — based on our legitimate interest;
to keep records of communication in order to answer follow-up questions and protect our legal interests — based on our legitimate interest.

Providing data through the contact form is voluntary. Without the data needed to contact you, we may not be able to reply to your enquiry. We do not make decisions about you based solely on automated processing.

4. Who may process the data

We do not sell data. To the extent necessary for running the website and communicating with you, access may be given to:

Hostinger, as the hosting and email service provider;
Google, for receiving emails through Gmail and loading fonts through Google Fonts;
Meta/WhatsApp, when you contact us via WhatsApp;
competent authorities, where required by law.

Google and Meta may also process certain data for their own purposes, according to their own policies. More information: Hostinger, Google and WhatsApp.

5. Transfer of data to other countries

The providers of these services may process or store data outside the Republic of Serbia:

Hostinger, according to its privacy policy, in the United Kingdom, the Netherlands, Lithuania or Cyprus, and in other countries where necessary;
Google and Meta in the United States and other countries where they or their partners process data.

Under the law, an adequate level of protection is ensured in the member states of the Council of Europe Convention for the Protection of Individuals with regard to Automatic Processing of Personal Data, and wherever the European Union has determined so. For transfers to the US, we rely on Google’s and Meta’s participation in the EU–US Data Privacy Framework.

You can request information about the applicable safeguards at info@webstudiosm.com.

6. How long we keep data

We keep enquiries that did not lead to cooperation for no longer than 24 months from the last contact, and then delete or anonymise them.
We keep data related to an agreed service during our cooperation and afterwards only as long as necessary to meet legal obligations or resolve possible disputes.
We keep technical logs as long as necessary for the security and proper operation of the website, in line with the hosting service settings.
The cookie duration is stated in section 7.

7. Cookies

The website only uses the technical cookie pll_language, which remembers the language in which you view the website (Serbian, English or German). It is kept for one year and is not used for tracking or advertising. The website does not use analytics or marketing cookies.

8. Your rights

You can request access to your data, correction or erasure, restriction of processing, and data portability where the legal conditions are met, and you can object where processing is based on legitimate interest. Where processing is based on consent, you can withdraw it at any time, without affecting the lawfulness of processing before withdrawal.

You can send your request to info@webstudiosm.com. We will reply without undue delay and within 30 days at the latest. In certain cases this period may be extended by a further 60 days, in which case we will inform you of the extension and the reasons for it.

You can lodge a complaint with the Commissioner for Information of Public Importance and Personal Data Protection: Bulevar kralja Aleksandra 15, 11120 Belgrade, office@poverenik.rs, poverenik.rs.

9. External links

The website contains links to Facebook, Instagram and other websites. When you open these links, those services process data according to their own privacy policies. The mere presence of an external link does not mean that the service automatically receives data from this page.

10. Security

We take reasonable technical and organisational measures to protect data. The website uses an HTTPS connection. However, no transmission or storage of data over the internet can be guaranteed to be completely risk-free.

11. Minors

The website and services are intended for business clients and adults. We do not knowingly collect data from children.

12. Changes to this policy

If we change the way we process data, we will update this page and change the date of the last update.